Before attempting any customer journey map exercise, organizations must answer two questions. Are we a customer-centric organization? Is customer experience a measured focus of our business? Assuming ...

The uniform operating model also provides the human resources department with a framework for career progression. When SPICED is consistently used, it allows people to move through various ...

Predictive analytics is a category of advanced ... Clustering algorithms, for example, are well suited for customer segmentation, community detection, and other social-related tasks.