Quantum LEAP 2025 will take place from February 25-27, 2025, at the Hilton Phoenix Tapatio Cliffs Resort in Phoenix. Organized by Quantum Metric, the event gathers digital experience leaders ...

The Customer Success Festival, hosted by the Customer Success Collective, will take place on May 21-22, 2025 in Las Vegas. This two-day event will bring together leading minds in customer success ...

Oct 18, 2024 · Building a generative AI strategy means putting customers first and adapting your deployment models to keep pace with their changing needs and preferences.

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Nov 7, 2024 · With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers.

Customer Contact Week (CCW) 2025 will take place from June 9-12, 2025, at the Caesars Forum in Las Vegas. The event brings together leaders in contact center operations and customer experience (CX ...

Dec 11, 2024 · Agentic AI will revolutionize contact centers. Learn how it will drive business value by giving AI new levels of agency to solve customer challenges.

Ever wondered how to craft cutting-edge strategies for B2B brands or stay on top of the latest link building trends? Or are you curious about the secrets behind influencer marketing transparency ...

Jan 27, 2025 · Customer Contact Week (CCW) 2025 will take place from January 27-29, 2025, at the JW Marriott Bonnet Creek in Orlando, Fla. This event offers customer contact and CX professionals the opportunity ...

Dec 9, 2024 · Consumer behavior trends are shifting, with transparency, sustainability and empathy becoming core expectations for brands to meet in every interaction.