2024年10月8日 · The Gist. What is a Content Management System? Return to the roots, so that you don't wander off in pursuit of shiny digital objects. Modern CMS features. Top features include sophisticated, user ...

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community consists of over 5 ...

Customer Contact Week (CCW) 2025 will take place from June 9-12, 2025, at the Caesars Forum in Las Vegas.The event brings together leaders in contact center operations and customer experience (CX ...

2024年10月17日 · The Gist. AI dominance. AI-driven content creation becomes essential for crafting what users want to see. Influencer shift. Niche influencers become crucial, driving deep engagement with ...

2024年5月9日 · The Gist. Customer service hub. The call center is often used as a hub for phone-based customer service, but it can also aid in account management, market research, outbound marketing and more.

2024年11月14日 · View all 5. Bynder. Bynder, another DAM "leader" named by Forrester, aims to provide a central storage point for digital assets. It leverages AWS global services to enable scalability and performance.

2024年12月9日 · The Gist. Transparency drives loyalty. Consumers expect transparency in pricing, data usage and sustainability. Trust is a key driver of loyalty across industries.

The CX Summit 2025 - Global Digital Client Journey Transformation & Customer Experience - will take place from May 7-8, 2025, in Boston. This summit gathers industry leaders, decision-makers, and ...

2024年1月31日 · View all. CSAT surveys, for instance, typically ask a customer to rate their satisfaction on a scale of 1 to 10, or by using a graphic scale with smiling, neutral and unhappy faces (like the one ...

2024年12月4日 · CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators.