The ITIL maturity model will deliver the following benefits: Improved outcomes and optimized return on investment in services; Makes it easier to define strengths and areas of opportunity; Considers interactions between processes, competencies, tools, and management information used to manage delivery and improvements

The ITIL maturity model defines criteria to assess the organization’s SVS maturity based on all key components of the SVS, combined with the capability level demonstrated by the management practices in scope of the assessment.

2023年8月24日 · In assessment terms, the ITIL Maturity Model can provide either a comprehensive, deep dive to help leadership to see areas of weakness in the organization or focus on selected practices that need improving.

ITIL defines five levels of maturity: A process or function that is completely absent is considered to be at Level 0. Maturity level definitions and characteristics can be found at Appendix B.

2023年6月6日 · What is the ITIL 4 Maturity Model? The ITIL Maturity Model, released in September, is an IT service management (ITSM) assessment instrument that can be used by teams at any point in their ITSM journey.

ITIL Maturity Model is a management maturity model devoted to assessing and improving the management of an organization’s IT services. It can focus on two things. Firstly, the capability of an organization’s IT service management in terms of management practices. And secondly, the maturity of its service value system (including both governance

Evaluate your organisation's maturity level by conducting a Capability and Maturity Assessment. The ITIL Maturity Model enables you to enhance your IT service management capabilities, increase efficiency, reduce costs, improve collaboration and better align your IT services with your business objectives. What is the ITIL Maturity Model for?

2021年8月24日 · The ITIL Maturity Model has two major elements: The Maturity Criteria for the five ITIL Service Value System components and the Capability Criteria for all 34 ITIL 4 Practices. A Capability rating represents what the organization can do to manage services

The ITIL Maturity Model comprises of five levels of maturity, each with its own definition aligned with both COBIT® and CMMI® definitions, and its own maturity level characteristics.

ITIL 的成熟度评估模式有：概要自评估(High Level Self-Assessment) 和完整自评估(FullSelf-Assessment)。 无论哪种评估模式都是通过访问Axelos的网站，以回答提问的形式交互完成的。