2024年12月12日 · Dynamics 365 Customer Service workspace helps agents increase productivity with a browser-like, tabbed experience. Agents can use the app to work on multiple cases and conversations. It's a modern, customizable, high-productivity application that allows agents to work on multiple sessions at a time in a single workspace.

2024年7月29日 · 在 Customer Service workspace 中设置全渠道. 使用 Dynamics 365 Customer Service 数字消息附加产品，处理案例的代理还可以通过实时聊天、语音和短信等渠道与客户互动，而无需离开 Customer Service workspace 应用。 详细信息：在 Customer Service workspace 中设置 Customer Service 全渠道的 ...

2024年6月14日 · The agent experience is the heart of Dynamics 365 Customer Service. The key to improving satisfaction in service delivery is enabling agents to take customer requests from any channel, handle multiple sessions at a time, interact with multiple apps without losing context, and enhance their workflow with productivity tools.

Customer service software streamlines workflows, speeds up responses, and gives instant access to support—helping you exceed customer expectations, maintain brand perception, and keep customers coming back.

2020年11月10日 · I was working in the new Customer Service Workspace app, which got added to my instance as part of the 2020 Release Wave 2 (keep in mind this app is still in preview). I wrote a small piece on this app as part of my article Dynamics 365 - …

2021年4月22日 · Customer Service Workspace for Microsoft's Dynamics 365 gives us the ability to open sessions and tabs in customer service scenarios. This can be very useful when an agent is juggling resolving multiple cases simultaneously.

2022年8月18日 · Microsoft’s Customer Service Workspace provides a user interface for Dynamics 365 tailored to scenarios often found in contract centres. Meaning agents can jump from conversation to conversation in sessions and use the productivity panel to quickly resolve customer queries. It is already a great interface!

2023年7月4日 · What is the Customer Service Workspace? The CSW is a simplified way of working for anyone solving cases. If you work on solving cases all day, your focus should be on the cases, everything other than cases can be a distraction. In the customer service hub you have the menu on the left side where you can access all tables in the app.

2024年10月30日 · Customer Service workspace enables representatives to respond to email, chats, messages from configured social media channels, and calls from our native voice channel, for a truly omnichannel experience. They can view, filter, and sort all their conversations and work items in the Outlook-style agent inbox.

2024年12月17日 · You can configure the inbox in Contact Center admin center or Customer Service admin center by editing the agent experience profile to meet your preferred inbox settings. Open the admin center app. In Agent experience, select Workspaces. In Agent experience profiles, select Manage. Select the profile for which you want to configure the inbox.