Learn about the process for return orders. It includes information about customer returns and their effect on costing and on-hand inventory quantities.

2023年10月13日 · The customer return process in Supply Chain Management now provides an improved user experience. Users can manage returns more efficiently and print return labels automatically or on demand. When return items arrive at the warehouse, workers can process them right away using the Warehouse Management mobile app.

2024年11月18日 · Create and use return reason codes and disposition codes to support the process for returning products. Use a return reason code to describe the reason that the customer wants to return an item. You can assign a reason code in the Create return orders form.

2024年4月26日 · Learn how to set up Microsoft Dynamics 365 Supply Chain Management to support unannounced returns, and how to receive unannounced returns in the warehouse.

2024年11月18日 · You can do this by using the Return lot ID field on the Line details FastTab in the Sales order form. For example, consider the following scenario. You invoice a customer. Then, the customer returns the delivered products to you. You return the products to stock.

2024年10月31日 · For example, a customer returns a defective product, and the cashier processes the return transaction. When Retail POS shows the info code for returns, the cashier selects the subcode for defective returns.

2025年1月15日 · You can issue credits to customers who initiate returns. You can also track returns as part of a customer asset's service history. Common reasons why returns are initiated include: The part or equipment is defective. The customer is dissatisfied. A repair is needed, but it isn't occurring on-site.

This procedure helps you set up return reason codes that you can use to indicate why a product was returned by the customer. Go to Sales and marketing > Setup > Sales orders > Returns > Return reason codes .

2024年4月26日 · Gain more control and flexibility over the customer return process. Warehouse operators can now inspect returned goods and can choose to postpone disposition code selection until the inspection is done.

2022年6月2日 · This article describes the functionality enabling returns across multiple customer orders and invoices in Dynamics 365 Commerce.