Service centers offer enhanced support including professional hardware inspection, troubleshooting, and system recovery. If the service center associates aren't able to resolve the issue, they could do a repair (in limited locations) or they can help facilitate sending your device to Microsoft for repair or replacement.

How to get service or repair for Surface. If your Surface device has a cracked screen, accidental damage, or is out of warranty, you can open a service order online and send it in for repair.

All ASPs perform repairs on Microsoft’s behalf, have direct access to Microsoft support, and use genuine Microsoft parts to ensure quality and reliability. Find an ASP near you; How it works. All authorized service providers (ASPs) offer depot repair, while some also provide the option for onsite repair, depending on availability and location:

To get in-person service for your Surface, you can visit a Microsoft Authorized Service Provider to get quality service performed by trusted experts using certified parts. Before submitting your Surface for service, try using the Surface Diagnostic Toolkit to fix common software issues.

Microsoft致力於提供以客戶為中心的 Surface 維修。 我們執行全方位和診斷測試。 如果發現有限硬體保固涵蓋的硬體故障，Microsoft將會取代 Surface 裝置中必要的硬體元件。

Service centers offer enhanced support including professional hardware inspection, troubleshooting, and system recovery. If the service center associates are not able to resolve the issue, they can repair your device (in limited locations) or help facilitate sending it to Microsoft for repair or replacement.

Drop off a device for repairs and get in-person advice. Our experts solve issues with in-warranty Surface and Xbox products, Microsoft 365, and Windows.

For more detailed info, see Check your Microsoft warranty and create service orders or Manage devices used with your Microsoft account. For Surface for Business, visit Surface Support for Business Online Service Center .

See your local customer Service Center for details. Authorized Service Providers (ASP): To get in-person service for your Surface, you can visit a Microsoft Authorized Service Provider to get quality service performed by trusted experts using certified parts. See the Authorized Service Provider finder page. If you don’t live near a Walk-in ...

2025年2月7日 · Commercial customers can obtain service for Surface for Business devices in several ways. You can get service directly from Microsoft or use a third party Authorized Service Provider. Or with skilled technicians, you can repair 2 devices yourself following the applicable Surface Service Guide or article. To learn more, see Surface service options.