The world of work has changed forever and changing employee attitudes mean businesses need to adapt their workplace strategy. Leaders must consider wellbeing and organisational footprints while ...

A good customer experience leads to customers who will pay a premium, yet many companies ignore its importance. Getting customer experience wrong is a costly business, with the majority of brand ...

The COVID-19 pandemic has accelerated digital adoption in consumer banking. Customers want remote access to their banks, but expect their experiences to be seamless — and human. Technology (and tech ...

Cashless payments were already on the rise, and the COVID-19 pandemic has only accelerated that trend. Evolution of payments systems and a structural ecosystem revolution is reshaping the industry. To ...

A new report from PwC highlights the concerns that consumers have over the security of their data. With 85% of customers saying that they will not do business with a company if they are worried about ...

Virtual and augmented reality technologies are maturing, and with cost savings, efficiencies and new business streams on the horizon, are set to add US$1.5tn to global GDP in the next decade. From ...

Unlike many industries, the effects of the COVID-19 pandemic have not been severe for mining. While a potential bedrock for economic recovery, mining companies are ignoring a different threat: cyber ...

A large IT project can easily come off the rails and righting it isn’t always easy. Momentum compounds mistakes and without the right underlying foundations, projects can be costly or impossible to ...

Chief Data Officers are increasing the knowledge of data’s importance to their organisations and shareholders. While still an emerging role, CDOs are on the rise, concentrated in certain regions and ...

Blockchain came from Bitcoin, but its use cases are far greater than cryptocurrency. Tamper-proof and immutable, blockchain provides a trust mechanism that could change how organisations do business.

Businesses are increasing their investment in AI in the wake of COVID-19. Three-quarters of businesses are not breaking even when it comes to their investments. To capitalise on their AI projects, ...

With the pandemic altering expectations, borders opening and closing, and digital transformation a key priority, hiring critical technology talent is getting harder. Organisations looking to hire need ...