What consumers truly value can be difficult to pin down and psychologically complicated. But universal building blocks of value do exist, creating opportunities for companies to improve their ...

Reprint: R0904C In January 2008, CBS anchor Katie Couric asked then-candidate Barack Obama what single book, apart from the Bible, he would bring with him to the White House. He cited Team of ...

Harvard Business School’s legendary case studies, distilled into podcast form.

For the past two decades, trust has been touted as the all-powerful lubricant that keeps the economic wheels turning and greases the right connections—all to our collective benefit. Popular ...

Firms have never known more about their customers, but their innovation processes remain hit-or-miss. Why? According to Christensen and his coauthors, product developers focus too much on building ...

As a new leader, learning to make good decisions without hesitation and procrastination is a capability that can set you apart from your peers. While others vacillate on tricky choices, your team ...

In puzzling over whether it’s better to be feared or loved as a leader, Machiavelli famously said that, because it’s nigh impossible to do both, leaders should opt for fear. Research from ...

Today’s executives are dealing with a complex and unprecedented brew of social, environmental, market, and technological trends. These require sophisticated, sustainability-based management. Yet ...

While change has always been difficult, we have now entered an area in which it is continuous rather than episodic. Employees are tired and morale, productivity, and innovation all suffer as a ...

Karim Lakhani is a professor at Harvard Business School who specializes in workplace technology and particularly AI. He’s done pioneering work in identifying how digital transformation has ...

Burnout is the result of chronic stress and, at work, that stress tends accumulate around your experiences of workload, values, reward, control, fairness, and community. If any are lacking or out ...

Learning to navigate conflicts is not really a choice in today’s organizations. It’s an imperative. In this article, the author explains what conflict resolution is, why it’s an essential ...