Pour joindre des prospects, le Doctolib des travaux a déployé un agent téléprospecteur IA. Bluffant, indique François Kadziola, son dirigeant. La filiale d’Engie utilise un Agent IA pour prospecter, ...

Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...

Est-on bien reçu à l’hôtel Montesquieu ? L’industrie des centres d’appels et des télécom, où ils ont excellé et parfois fait fortune, est devenue tristounette, sacrément concurrentielle. Les ...

Foundever, formerly Sitel and Acticall, the world's number 3 in customer experience, announces the arrival of Claire Calméjane as President for France. Claire Calméjane took up her post on 1 April ...

“They're great for cooking merguez sausages”. The key role of supervisors, the Chief People Officer and measuring the employee experience in the BPO industry. On the floor of Webhelp's call centre in ...

Since 1991, the visitor advisor has answered and memorised the answers she has given to over a million tourists. She has one conviction: ‘in Paris, tourists and visitors don't have to look for us’.

If you're in the CAC 40, if you're talented, if you're in the news in a very specific sector - customer experience or the digital economy - how do you end up on the cover of En-Contact? Twenty-five ...

Le mercato, les managers sans pouvoir ou mémoire et.. du côté de chez Sqwad. Le BPO et l'expérience client deviennent presque ennuyeux, à force de nominations sans saveur, sans surprise, au contenu ...

Acquisition, service, customer experience, hospitality. The 100 who count in France, specialists or best problem solvers. In the 5th edition of its ‘Bottin’, En-Contact magazine has listed the 100 ...

Artisans en mal de chantiers, directeurs de boutiques désertées, directeur commerciaux inquiets, connaissez-vous le Terrass’ Hôtel ? Le 11 juin s’y tiendra le New Biz Forum, une rencontre qui permet ...

The 3rd edition of GITEX Africa 2025 kicks off on 14 April, in Marrakech. 20,000 visitors last year, overflowing car parks, AI omnipresent in the conferences, spelling a little off, the best rubbing ...

Profession essentielle, celle de boulanger ? Dominique Anract, leur patron, se bat pour que ces artisans aient le droit d'ouvrir leur magasin le 1er mai. Pour l'avoir fait l'an passé, certains ont été ...