The race to meaningful implementation Chris Martin, AI & ML expert at Netcall discusses. contact centre article ...

IPI Evolving Together sets benchmark for channel partnerships by accelerating growth and profitability through ElasticCX ...

Content Guru and Together Win “Machine Learning / AI Project of the Year” at 2025 Digital Technology Leaders Awards. contact ...

AI Strategy. Practical Workshops - Real-world results. Step into a future where customer and employee experiences are truly connected. This must-attend event, hosted by Maintel and Zoom, brings ...

International CX Excellence Award Winners, Spotlighting AI-Driven Customer Service Automation. contact centre awards ...

Staysure contact centre Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower ...

Suffolk Fire & Rescue Service unveils its cutting-edge control room introducing more resilient 999 operations. Contact Centre ...

Content Guru Celebrates UK Contact Centre Excellence at the 30th Annual UK National Contact Centre Awards Content ...

Organisers of the UK National Contact Centre Awards are pleased to announce a total of £7,000 has been raised for the charity ...

Resorting to Dgital – Cloud Technology for Hospitality. Omningage discusses the many benefits Cloud contact centres has to ...

RAC collected the prestigious ‘Contact Centre of the Year’ award for the second year running at this year’s South West ...

Customer expectations have never been higher, and businesses have little room for error in their plans to deliver great CX. One bad experience can mean losing a customer forever. With nearly 40% of ...