The race to meaningful implementation Chris Martin, AI & ML expert at Netcall discusses. contact centre article ...

IPI Evolving Together sets benchmark for channel partnerships by accelerating growth and profitability through ElasticCX ...

Content Guru and Together Win “Machine Learning / AI Project of the Year” at 2025 Digital Technology Leaders Awards. contact ...

AI Strategy. Practical Workshops - Real-world results. Step into a future where customer and employee experiences are truly connected. This must-attend event, hosted by Maintel and Zoom, brings ...

International CX Excellence Award Winners, Spotlighting AI-Driven Customer Service Automation. contact centre awards ...

Disrupt is the must-attend event for CX innovators across Europe, looking at the intersection of cutting edge technology and the world of customer experience. Tobacco Dock. Wapping Lane, London E1W ...

Get ready for LISTEN UK 2025 – the must-attend event for the CallMiner customer community! This free, multi-day experience is designed to elevate your conversation intelligence capabilities with ...

Have a better understanding of neurodiversity and its presentations. Understand the impact that work can have on those with a neurodiverse condition. Knowledge of potential adjustments and support ...

CCMA: Introduction to Resource Planning To deliver the best customer experience and service levels and make optimum use of your company’s finite resources it’s critical that you understand forecasting ...

Staysure contact centre Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower ...

Suffolk Fire & Rescue Service unveils its cutting-edge control room introducing more resilient 999 operations. Contact Centre ...

Attend contact centre training courses, webinars, exhibitions and much more. Originally published in print format pretty soon we went 100% digital. We aim to bring our readers and subscribers the most ...