Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

Customer satisfaction dropped 4% from last year, driven by business customer dissatisfaction, the American Customer ...

A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index.

Customer satisfaction among airlines, lodging, car rentals, online travel agencies, and rideshare services declines, ...

Passenger satisfaction with U.S. airlines dropped by four percent in 2025, with overall satisfaction now at 74 out of 100.