The staffers have been sent home due to reduced workload, due to a fall in customer support queries. Customers have changed ...

It is important to begin by identifying the SMS opted-in audience you are trying to engage and send valuable messaging ...

The 61-year-old is known for his no-nonsense approach from his intimidating ‘question mark method’ to the two-pizza rule. And ...

To maximize the impact and streamline data collection, Orange collaborated with Gofiled, an emerging startup from the Orange ...

Experts expect conversational assistants to take on the burden of making customer service queries for customers, but this ...

We are looking for Japanese-speaking Service Desk Agents with solid Cisco technical support skills to join our high-performing global IT support team. If you’re passionate about delivering exceptional ...

What would you do if you were at work and offered to help a customer but the customer didn’t believe that you actually worked ...

We are looking for Japanese-speaking Service Desk Agents with solid Cisco technical support skills to join our high-performing global IT support team. If you’re passionate about delivering exceptional ...

For help desk use, Botpress enables chatbots that can handle inquiries, answer questions from a knowledge base, and even perform guided workflows (for example, troubleshooting steps or order ...

TVS Emerald has launched a new mobile app, TVS Emerald Connect, to improve customer service. The app provides access to ...

Charter Communications has promoted Chris Fulton to serve as its Senior Vice President of Business Customer Operations and ...

Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get a resolution quickly, you ...