Jeff Bezos has a pretty hands on approach when it comes to business, which is why he called his own customer service mid ...

The staffers have been sent home due to reduced workload, due to a fall in customer support queries. Customers have changed ...

To maximize the impact and streamline data collection, Orange collaborated with Gofiled, an emerging startup from the Orange ...

Experts expect conversational assistants to take on the burden of making customer service queries for customers, but this ...