Palm Beach Police are using surveillance and advanced technology. Their high-tech center must have safeguards to prevent ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

The VECTR Center’s six-month program trains military spouses in IT and cybersecurity, preparing them for high-demand jobs on bases and in the civilian workforce.

The information sessions are designed for individuals interested in fall career training programs, financial aid and the ...

Top call center training software comparison. The best training tools are LMS, coaching, and blended learning platforms. While they aren’t specifically built for call center training, you can ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

CALL CENTER TRAINING: From left, Michelle Myers of Pink Callers, Angie Snow of Snow Business Coaching, and Erica Leonor of The Amzi Group are among those involved in the CSR Academy's live training ...

Call center training software: This can provide foundational knowledge at the agent’s own pace. Scenario-based training: Role-playing real-world situations allows agents to practice ...

Call center technology types. Along with setup types, call centers are powered by different technology platforms. ... people, training, all the things that go with HR [human resources], salaries, ...

Children naturally want to space out during their summer vacations, and Challenger Learning Center’s space camp next week is just the opportunity. The space exploration and technology center offers ...

Digital workers in Kenya had to sift through horrific online content to train AI, but say they were underpaid, overworked, ...

Its stated goal is to reduce call transfers, streamline interagency response and mutual aid, and increase data sharing ...