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Learn how it's shaping customer interactions with predictive and conversational tech. AI call center technology is rapidly transforming how businesses handle customer service. In 2025, AI call ...

One of the most essential tools for call center QA is call recording and transcription software. This software allows you to capture and store audio and text records of your calls, which you can ...

OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS US WHAT IT TAKES TO BE THE FIRST PERSON TO ANSWER A CALL FOR HELP WHEN SOMEONE DIALS 911, THEY’RE MET WITH MORE THAN ...

Jessica Loos, the center’s director, said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in more than a decade. She adds the center still ...

Hawaii County’s new 17,127-square-foot Emergency Call Center in Hilo opened this week, housing dispatch operations for the Police and Fire departments. “After decades of planning, we now have ...

33,106 people played the daily Crossword recently. Can you solve it faster than others?33,106 people played the daily Crossword recently. Can you solve it faster than others?

The office building at 2000 Bluffs Drive is pictured in September 2024. A portion of the property that was home to a former call center — and at one point was considered as a location for ...

Hawaii County welcomes a new Emergency Call Center in Hilo with a blessing and dedication ceremony held Monday that coincides with National Public Safety Telecommunicators Week, April 13 to 19. The 17 ...

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Saniger, the former CEO of Nate, was charged with defrauding its investors after the US Department of Justice discovered that his supposed AI-powered shopping app was powered by hundreds of call ...