Gartner, Inc. announced the top strategic trends in software engineering for 2025 and beyond. These trends enable ...

Understand best practices for onboarding new call center agents as part of a broader CX management plan, with a focus on ...

The Great Place to Work® certification process involves a comprehensive evaluation of workplace culture, based on two core parameters: the Trust Index™ Survey (75% weightage), which captures the ...

Contact centers spend millions on training-but still battle turnover and inconsistency. Discover how one exec fixed it with ...

Learn 5 proven strategies to balance personal ambition with community service. Build your legacy while achieving career ...

Vietnam has launched a 50-day campaign to issue identity accounts for foreign nationals who hold permanent or temporary residence cards in the country. The initiative, running from July 1 to August 19 ...

A large section of the Karimganj District Committee (KDC) of the All India United Democratic Front (AIUDF) has tendered their ...

Chad Costa cites eight keys to turning fire department officers' and firefighters' resistance to change into resilience.

Distribution Solutions Group has named a new CEO for TestEquity, effective July 14, as part of a planned leadership transition.

With retirements looming and digital demands rising, Canada’s insurance sector is facing a triple talent crisis ...