Julian Day, Kmart's Chief Executive Officer said, "I have asked these three talented executives to focus their considerable abilities on improving the customer service in our stores. The goal is ...

This can lead to customers feeling that their unique needs are being overlooked. Luckily, there are lots of methods for personalizing customer service. Agents using customers’ names is a simple form ...

a leading IT service management and customer service desk software provider. Customer experience has long been considered to be a greater priority for B2C companies, but it is now clear that B2B ...

As stated previously, the majority of customers prefer kind and helpful customer service. One approach to convey a friendly tone is by opting to make suggestions instead of doling out instructions.

Hyland, the Westlake-based content services provider, continues to reshape its executive leadership. The company on Monday, March 17, announced it has named tech industry veteran Rob Kaloustian as ...

The second-largest U.S. bank is pushing generative artificial intelligence out to most employees while continuing to offer ...

WASHINGTON--(BUSINESS WIRE)--Sinclair announced today that Valeria Riccioli has been appointed Director of Content for The National News Desk, where she will oversee content strategy and audience ...

It is also a reaffirmation of the university’s guiding principle—Knowledge for Service which Isong has exemplified throughout his ministerial journey. Presenting the award at the City of ...

Georgios Dermentzakis as Managing Director of Sales & Service. He will be responsible for sales, export shipping, customer service, marketing, IT and data protection, as well as quality management.

Grocery stores are the most visited brick-and-mortar retail outlets in the country, forming the crucial end point of a food ...

Customer service remains one of the most powerful tools for driving purchases, encouraging loyalty, and shaping brand perception. In fact, according to the report, almost 60% of consumers view ...