Copilot Studio is a dashboard that lets customers give Microsoft 365 Copilot access to data in their, or a third party’s, customer relationship management software, enterprise resource ...

As today’s platform shift to AI continues to gain momentum, Microsoft is working to understand just how organizations can drive ... ensuring there’s fresh and engaging materials ready to go. It ...

(Image: The CRM Team) Implementing Dynamics 365 Customer Engagement can be a game-changer ... specialising in Microsoft Dynamics 365, monday.com and custom integrations. The CRM Team empowers ...

AI-powered customer profiling, supported by Microsoft 365 Copilot for Sales, Dynamics 365 Sales, and Dynamics 365 Customer Insights, empowers sales teams to turn raw data into strategic insights that ...

“This feature is about helping fans deepen their engagement with the game,” says Kieran McMillan, Head of Customer Experience at Cricket Australia. “Knowledge builds passion. The more someone learns, ...

Microsoft’s MSFT1.25%increase; green up pointing triangle flagship cloud computing business experienced a slowdown in growth last quarter, as constraints on data center supply once again weighed ...

These changes underscore the importance of monitoring regional pricing trends when budgeting for Microsoft 365 services. Organizations operating in multiple regions should evaluate how these ...

Google added themed icons to Android quite a few years ago at this point, but many apps have still not yet adopted them. One long holdout, Microsoft Teams, has finally changed that though ...

As Copilot in Dynamics 365 Customer Service continues to improve, it offers a better alternative for case and knowledge suggestions than Smart Assist. Therefore, starting June 2, 2025, we will no ...

Today, 97% of customer queries ... company specializing in sales engagement and revenue optimization solutions, partnered with Cloud Services to modernize its data infrastructure and develop a unified ...