As Microsoft CEOs past and present gathered here to celebrate the company's 50th birthday, one leader said he is targeting a ...

VoIP (Voice over Internet Protocol) is more than just a cost-effective way to make calls. For scaling businesses, it provides ...

Voice recognition is a technology that enables machines and software systems to identify, process, and respond to human ...

Your agent may have provided a satisfactory resolution, but what about the journey they facilitated? Developing a consistent customer service voice ensures your team provides better experiences. Tone ...

On Tuesday, May 6, 2025 at 8:30 a.m. Eastern Time, AudioCodes will conduct a conference call to discuss the First Quarter results, which will be webcasted simultaneously. The call will be hosted by ...

Dynamics 365 Contact Center Voice EDU (User SL) Dynamics 365 Customer Service Enterprise (Device SL) Dynamics 365 Customer Service Enterprise (User SL) Dynamics 365 Customer Service Premium (User SL) ...

Windows 11 has a new preview which bolsters its voice commands You can now give commands using natural speech rather than stilted phrasing Microsoft is also fine-tuning Recall and squashing some ...

Skype is closing down for good, with Microsoft shuttering the venerable old service on May 5, 2025. So, if you're one of the ...

The cloud-native solution slashes costs by up to 40%, significantly reducing setup and integration complexity, enabling more efficient collaboration between teams.

At a special event marking Microsoft's half-century of history, execs laid out a path for the future that leans heavily on AI ...

Additionally, you can learn about broader Dynamics 365 Customer Service compliance here. Dynamics 365 Contact Center provides Microsoft Copilot Studio, the AI-agent authoring tool, to create ...