This course examines the customer experience when navigating physical and virtual service environments. It explores the theory and practice regarding customer experience. The fourth number of the ...

The role of artificial intelligence in customer experience begins with the relevance of the words themselves. As customers, we clearly want our service to be an intelligent interaction ...

Narayandas, N. "Measuring and Managing the Benefits of Customer Retention: An Empirical Investigation." Journal of Service Research 1, no. 2 (November 1998).

Conducting a Touch-Point Assessment Managing your customer experience is an ongoing and evolutionary process that takes time and cross-functional commitment if it is to deliver significant results.

Improving customer experience is essential to business success. Companies are increasingly using AI-powered text analysis to ...

Technology is revolutionizing every industry, including health insurance. The advent of innovative health insurance ...

As consumers increasingly turn to digital solutions, supplying a flexible, personalised and unique customer experience is essential. Are you ready? Lockdowns, social distancing, capacity restrictions, ...

A major challenge for insurers is improving both the efficiency of the claims process and the customer service of claims ...

What’s going on in the world of customer experience? No better way to answer that question than by getting on the ground and attending some CX industry tradeshows. There are plenty of customer ...

“The tech and retail industry is evolving from point solutions for last-mile management and customer ... logistical efficiency and a quality customer experience to generate significant gains ...