Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Technology is revolutionizing every industry, including health insurance. The advent of innovative health insurance ...

Modern customer service blends technology and human expertise. Digital tools handle routine tasks efficiently, while human representatives address complex issues with empathy. Companies integrating AI ...

In this news, Exotel partners with Knowmax to revolutionize customer experience by integrating AI-driven knowledge management ...

In the fast-evolving digital world of today, companies are using technology to supercharge their customer relationship management (CRM) strategies. With mountin ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Improving customer experience is essential to business success. Companies are increasingly using AI-powered text analysis to ...

POWERCONNECT.AI, an innovative AI Customer Experience company, has sold a majority interest to BHC Global, a leading 25-year digital innovation consultancy. This acquisition allows BHC Global to ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Grace Hill, the innovator of talent and performance management solutions for commercial and multifamily real estate, today announced the winners of the 2025 Kingsley Excellence Awards and the 2024 ...