Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Technology is revolutionizing every industry, including health insurance. The advent of innovative health insurance ...

Modern customer service blends technology and human expertise. Digital tools handle routine tasks efficiently, while human representatives address complex issues with empathy. Companies integrating AI ...

In the fast-evolving digital world of today, companies are using technology to supercharge their customer relationship management (CRM) strategies. With mountin ...

Improving customer experience is essential to business success. Companies are increasingly using AI-powered text analysis to ...

Medallia, Inc., the global leader in customer and employee experience, today announced Fabrice Martin as Chief Product Officer (CPO). Martin brings over 30 years of leadership experience in product ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

POWERCONNECT.AI, an innovative AI Customer Experience company, has sold a majority interest to BHC Global, a leading 25-year digital innovation consultancy. This acquisition allows BHC Global to ...

A major challenge for insurers is improving both the efficiency of the claims process and the customer service of claims ...

Teleperformance operations in Malaysia combines cutting-edge technology, such as GenAI, and real-time analytics with human ...

Cocolife was recently honored with the prestigious CXP Best Customer Experience Award 2024 and recognized at the International Finance Awards.