Effective call center workforce management delivers cost savings while improving agent and customer experiences. Providing ...

Call centers and contact centers fall under this ... and skills based routing. Adobe Experience Manager (AEM) is the foundation of the Adobe Experience Management solution. AEM is a platform ...

This as-told-to essay is based on a conversation with Lizelle Strydom Pottier, a 37-year-old managing director in ... mom saw a job advertisement for a call center in Durban.