Despite economic anxiety, customers’ satisfaction with their banks is strong — and growing stronger, J.D. Power found.

Discover how automation helped us streamline processes, improve efficiency by 50% and scale without hiring extra employees.

Kapil Bajaj, head – dealer digital solutions, JSW MG Motor India, said, "Customer satisfaction remains our top priority at JSW MG Motor India. Our endeavor is to ensure meaningful customer ...

Three innovative pieces of technology enhance omnichannel customer experience and operations, resulting in customer loyalty, ...

Learn how operationalizing voice of the customer data in real-time improves frontline performance, customer satisfaction, and ...

Contractors play a key role in the construction industry by choosing the best materials for their projects. One effective way ...

complaints increase, and overall service quality declines. The root cause can vary: from poor company culture to ineffective management or unclear job roles. Regardless of the cause, the outcome is ...

While focusing on building and maintaining effective teams is an activity that successful leaders are constantly focused on, ...

Each step of the claims and repair process is valuable, and with the help of AI, more thoughtful decisions can be made in a ...

Chewy reports impressive revenue growth but faces challenges in customer expansion.