Despite economic anxiety, customers’ satisfaction with their banks is strong — and growing stronger, J.D. Power found.

How are landlords proactively working towards improving service quality and customer service? What role does customer service technology play? How is resident satisfaction being measured? How can ...

The Robust Design method, also called the Taguchi Method, pioneered by Dr. Genichi Taguchi, greatly improves engineering productivity. By consciously considering the noise factors (environmental ...

That's a 4% increase over the prior year — and ... Other metrics followed: the Customer Satisfaction Score, the Customer Effort Score, measurements of the entire Customer Experience.

The Customer Experience Improvement Program (CEIP) is Microsoft’s effort to increase customer satisfaction. By gathering information from people who use its software and services, Microsoft ...

Utilities that understand their attitudes, behaviors and preferences are better able to target performance improvement initiatives that can increase overall customer satisfaction and garner support ...

Manufacturers that understand their customers’ needs and expectations are better positioned to target performance improvement initiatives that may increase overall customer satisfaction, increase ...

The HR and recruiting sector has ranked as the second best for customer service, according to new research. The ‘Customer Service Report’, by WhatsApp business communications specialist Esendex, ...

Contractors play a key role in the construction industry by choosing the best materials for their projects. One effective way ...

Nigeria’s customer satisfaction index rose to 67 per cent ... A WAACSP fellow, Olatunji Adeleye, noted that the increase in survey participation reflected growing awareness of customer service ...

Chewy reports impressive revenue growth but faces challenges in customer expansion.