Accountants spend years building a profitable business, investing time and resources in establishing a unique service for ...

BPO tasks in Africa may be automated by 2030. New report urges Kenya and others to invest in AI upskilling to protect jobs.

In a rapidly evolving business world, XtendOps stands at the forefront as the first AI-enabled BPO, reshaping the outsourcing ...

The Senate Foreign Relations Committee confirmation hearing didn’t touch on David Perdue’s past positions on trade, outsourcing and human rights.

Medical device manufacturers hoped for an exemption from the import taxes, with AdvaMed warning of potential shortages and ...

India’s BPO sector in 2024 thrives on a potent mix of cutting-edge technology, a scalable workforce, and strategic cost advantages. Granularly, it’s the micro-efficiencies—AI reducing AHT by seconds, ...

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Classing core and noncore IT activities of your business will shed light on a well-structured plan before outsourcing any ...

Description: Some providers offer on-site technical support for managing customer-owned or leased equipment at the client's premises. This is not a full DCO model but can be part of a broader ...

This year's theme highlights the importance of compassion and togetherness. True and lasting happiness arises when we support one another, build meaningful connections, and contribute to a greater ...

Community health education looks at the well-being of a population, seeking to identify issues and trends and collaborating with partners to find solutions. The importance of health education impacts ...