Contact center agents are the backbone of customer service, often juggling complex interactions across multiple channels while working under considerable pressure. Their experience on the job ...

According to New Calabrio Research The 2025 State of the Contact Center report shows that balancing efficiency and empathy remains a challenge in the fast-changing customer experience space ...

The center emphasizes the importance of community involvement ... visit vtspc.org or contact Kirk Postlewaite, director of the Vermont Suicide Prevention Center, at [email protected] ...

However, 61% of contact center leaders report conversations with customers are more challenging since AI is not designed to handle complex, emotionally charged interactions, and this can create ...

The Pulitzer on the Road discussion featured Pulitzer winners and finalists, including Free Press restaurant critic Lyndsay C ...

When pregnant patients and their families receive a prenatal diagnosis of a congenital heart defect (CHD), it sparks ...

eGain, the leader in AI knowledge management, is debuting eGain AI Agent for Contact Center, radically simplifying and improving the performance of agents in contact centers. Centered around making ...

The Philadelphia 76ers are sitting at 23-44 amid a tough season filled with injuries and a lot of adversity. With 15 games remaining in the 2024-25 season, the Sixers are 5 games back of the Chicago ...

Do you live in a kind community, a kind society, a kind country? This may be a fraught question for some of us today, as we see evidence of unkindness (and worse) in the news at every turn. But ...