So you've been through everything you can think of, but you still can't get your laptop to work properly. It's running really ...

Now even if Refresh your PC or Reset your PC options fail, you will be returned to the WinRE screen. Such a situation could arise if your Windows Registry hive has been badly damaged or corrupted.

It's also a recommended step when you want to give away your old laptop. A factory reset restores a PC to the same state it was in when it rolled out of the manufacturer’s assembly line.