Most of the customer support queries across several companies are today handled by AI powered bots. Startups like Paytm and Ola have also been shedding jobs and tapping into AI to save up on ...

Zomato, the popular online food delivery platform, has reportedly laid off up to 600 customer support employees ... staff about the security of their jobs, the report added.

Employees in Gurugram and Hyderabad were allegedly asked to leave without notice. Credit: viewimage / Shutterstock.com. Indian food delivery company Zomato has laid off almost 600 customer support ...

Zomato Layoffs: Online food delivery platform Zomato cuts up to 600 customer support jobs within a year of taking them on board, reported the news portal Outlook Business, citing people aware of ...

Accenture recently published a research report entitled “ Making Reinvention Real with Gen AI, ” which confirms that many ...

How Much Do Customer Services Representatives Make in Your City? See current salary offers for jobs in your field. 50,000 37,500 25,000 12,500 ...

The potential of AI can be tapped only when it is thoughtfully merged into the very core of the organisation’s functions.

AI-Driven Customer Support: AI chatbots, voice assistants and self-service tools can enhance efficiency and resolution times while providing 24/7 support. • Personalization Technology ...

A revolution is underway not just in the mechanics of work but in the psychology of it. .According to Tim Wilson, Ph.D., director of technology and innovation strategy at SME.org., a nonprofit ...