As a step toward creating an autonomous contact center, we are renaming Customer Service workspace and Contact Center workspace to Copilot Service workspace. Additionally, we are renaming Customer ...

3CLogic is a ServiceNow certified Technology and Advanced Platform Build partner with offerings available for ServiceNow's IT ...

HubSpot, Inc. HUBS is set to showcase a comprehensive suite of its cutting-edge solutions, including more than 200 new and ...

Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get a resolution quickly, you ...

The generative AI-based ‘analyst’ in the Workspace Sheets app is among several new AI-based features unveiled for the ...

Some businesses closely monitor their customer relationships to identify ways to improve their service and products and to understand how to better meet their needs. The way businesses treat their ...

It’s a competitive advantage. Look no further than the banking industry, a sector that rode the wave of automation in customer service straight into a paradox. After pioneering ATMs, online ...

Wayside, a woman-owned and family-run shipping container rental business with deep roots in New England, is making significant moves in the industry.

To access Amazon’s Customer Service Help Page, go to the website landing page and click on "Customer Service" in the top left of the screen. Need a quicker reply? Call Amazon at 1-888-280-4331.

The IRS will no longer allow IRS employees to work 10-hour days, four days a week — instead of working a more traditional eight-hour day, five days a week.

Learn how enterprise-level pricing of Google Workspace for all federal agencies will reduce the government's overall IT costs ...