A Sister Cities’ shared endeavor will see fruition May 7 with the successful scheduling of a jointly hired customer service workshop to be presented on both sides of the border on the same ...

The Civil Service Training Centre (CSTC), in collaboration with the Japan International Cooperation Agency (JICA), has launched ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...

Artificial Intelligence (AI) is transforming industries worldwide, and customer service is no exception. However, in Rwanda, AI-generated responses often fall short, leaving customers with vague and ...

As National Apprenticeship Week kicks off, Europa Road's first cohort of apprentices are preparing to celebrate the ...

By integrating cutting-edge technologies, the industry achieves remarkable improvements in service delivery, operational ...

The benefits include enhanced engagement and better knowledge retention, but how do you get started? Philip Moore has your ...

The Civil Service Training Centre (CSTC), in collaboration with the Japan International Cooperation Agency (JICA), has ...

Les Hart, an ex-driving school owner turned bus driver, says there's never been a better time to join the trentbarton team ...

Now in its second year, the event for customer-obsessed product teams, hosted by Dovetail, will feature industry leaders from Microsoft AI, Atlassian, OpenAI, and more as they discuss the latest ...