In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

The path to transformation was not without its challenges, as the project required a seamless transition from an established ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Share Outside of manning the Internal Revenue Service complaint line, there are doubtless few tasks as thankless as managing customer service issues on social networks for a major airline.

Just like strong personal relationships, lasting business success is built on trust, loyalty, and meaningful engagement. Acquiring new customers is important, but retaining existing ones is what ...

The company announced it is moving its “customer success service” FastTrack beyond Office 365. It previewed FastTrack for Windows 10 and FastTrack for Dynamics 365, as well as updates to ...

By 2027, 40 percent of all customer service issues will be fully resolved by unofficial third-party tools powered by generative artificial intelligence, according to Gartner.

In today’s environment, customer experience, CRM, customer service, and speech technologies are more critical than ever to the success of your organization. CX Connect will feature 3 days of ...