1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

2. Streamlining Customer Service Operations An effective customer service consultant will evaluate the efficiency of your existing operations, identifying inefficiencies and bottlenecks.

the agency was receiving up to 100 million calls and 13 million service requests. While he said the agency’s customer operations were “extremely efficient” at handling that influx of ...

Hyper-drive dealerships are transforming service operations with mobile units, tiered pricing, and tech-driven solutions to ...

The airline aims to streamline operations but may leave passengers without immediate assistance during disruptions ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and expectations to ensure core services remain available.

Eternal, laid off around 500 junior staff from its ZAAP programme, citing performance issues. This is the biggest job cut at ...

If you don’t take care of your customers, they won’t be your customers for long.” As the owner, president and CEO of Deep ...

Nayax Ltd. has acquired Inepro Pay, its distributor in the Benelux region, to expand its reach and improve customer service ...