All inbound calls to MPowered Mortgages will be directed through the lender’s Alexa-style digital AI assistant.

Calling customer ... 30 to 40 calls a day in some instances, and I'd say probably a good two-thirds of them were just getting screamed at and belittled." That's led companies and service centres ...

First Orion's Protect+ Risk Detection helps businesses to make informed decisions on how inbound calls are treated.

Continuous Data Updates – Ensures up-to-date protection with access to First Orion's "Advice-of-Risk" database. For more ...

AloAi Voice Agents Automate Qualification, Scheduling, and Customer Engagement, Delivering Unmatched Operational Scale.

Customer support plays a crucial role in sustaining and growing businesses irrespective of any sector. There goes a proverb – “Customer is the king”. Hence, customers are the lifeline of the businesse ...

TTEC, a global leader in AI-enhanced customer experience (CX) solutions, is expanding its Cebu City operations with full-time ...

MPowered, the one day mortgage lender, has enhanced the role of its Alexa-style digital assistant which will now see every broker who calls up MPowered ...

There are a lot of ways you might characterize customer-service calls: frustrating, time-consuming, annoying. Increasingly, people are using a new word to describe these interactions: fancy.