AloAi Voice Agents Automate Qualification, Scheduling, and Customer Engagement, Delivering Unmatched Operational Scale.

First Orion's Protect+ Risk Detection helps businesses to make informed decisions on how inbound calls are treated.

All inbound calls to MPowered Mortgages will be directed through the lender’s Alexa-style digital AI assistant.

MPowered, the one day mortgage lender, has enhanced the role of its Alexa-style digital assistant which will now see every broker who calls up MPowered ...

Marchex has launched Engage for Service, its latest AI-powered solution for auto dealerships, designed to help service centers better understand their customer engagement, elevate customer ...

AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

Customer support plays a crucial role in sustaining and growing businesses irrespective of any sector. There goes a proverb – “Customer is the king”. Hence, customers are the lifeline of the businesse ...

Calling customer ... 30 to 40 calls a day in some instances, and I'd say probably a good two-thirds of them were just getting screamed at and belittled." That's led companies and service centres ...

TTEC, a global leader in AI-enhanced customer experience (CX) solutions, is expanding its Cebu City operations with full-time ...

First Orion, a leader in branded communication solutions, today announced the launch of Protect+ Risk Detection, a data-driven, signal-responsive AI solution for inbound spam and scam call protection ...

Marchex (NASDAQ: MCHX), which harnesses the power of AI and conversational intelligence to drive operational excellence and revenue acceleration, today announced the launch of Engage for Service, its ...