First Orion's Protect+ Risk Detection helps businesses to make informed decisions on how inbound calls are treated.

First Orion, a leader in branded communication solutions, today announced the launch of Protect+ Risk Detection, a data-driven, signal-responsive AI solution for inbound spam and scam call protection ...

AloAi Voice Agents Automate Qualification, Scheduling, and Customer Engagement, Delivering Unmatched Operational Scale.

All inbound calls to MPowered Mortgages will be directed through the lender’s Alexa-style digital AI assistant.

TTEC, a global leader in AI-enhanced customer experience (CX) solutions, is expanding its Cebu City operations with full-time ...

Running a small business can be a challenge, but luckily, technology has made it easier to stay competitive. AI tools are ...

MPowered, the one day mortgage lender, has enhanced the role of its Alexa-style digital assistant which will now see every broker who calls up MPowered ...

Marchex has launched Engage for Service, its latest AI-powered solution for auto dealerships, designed to help service centers better understand their customer engagement, elevate customer ...

In today's fast-paced business landscape, every missed call is a missed opportunity. Aircall, the customer communications and intelligence platform trusted by over 20,000 growing businesses, today ...

AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

Calling customer ... 30 to 40 calls a day in some instances, and I'd say probably a good two-thirds of them were just getting screamed at and belittled." That's led companies and service centres ...