Caro Holdings announces the release of its new AI Chat Agent platform - an intelligent, always-on assistant team built to ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and telecoms company plans to close three of its 10 UK customer service centres, it ...

Running a business in India means keeping customers happy, and a best call centre solution can make that happen. We ...

Guernsey airline Aurigny has moved its call centre to Fiji, it has confirmed. The States-owned carrier said specialist airline call centre company MindPearl had been operating on the airline's behalf ...

Sprinklr's Yogin Patel explores how AI is reshaping customer experience seamless, personalised and seamless omnichannel ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

Some roles will also be affected at Sky’s call centre sites in Dunfermline ... “We’re investing in a new centre of excellence for customer service, alongside cutting-edge digital technology ...

Sky will cut about 2,000 jobs — equivalent to 7 per cent of its workforce — as the broadcaster replaces more of its traditional call ... new “centre of excellence” for customer service ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and telecoms company plans to close three of its 10 UK customer service centres ...