If your complaint about service delivery is falling on deaf ears, and you've tried all the channels, you can try the Ombudsman. The office of the Ombudsman serves as a facilitator for investigating ...

Blackpool’s tramway is to offer a ‘swifter, more convenient service’ that better reflects the way people use it.

Few things in life are more annoying than being told to be patient. But that’s exactly the message companies are giving to customers waiting on hold to get in touch with customer service.

Newcastle City Council says that the waiting times to speak to staff in its contact centre have dropped dramatically, from an ...

Universal Sompo is transforming insurance claims through digital tools, including AI automation and WhatsApp services. New ...

Around 2,000 jobs are at risk at Sky customer service centres in Stockport, Sheffield, and Leeds central, which the firm said ...

A bus service will soon no longer stop at a major hospital and popular shopping centre following an extended trial period.

Several super funds with millions of members have been subjected to a co-ordinated cyberattack. Here’s what you need to know.

Wizz Air unveiled on April 3 a sweeping €14 billion transformation plan aimed at putting customers at the centre of its ...

Verizon is making impactful use of AI for its internal operations, and also developing its network features and network infrastructure to serve the wider AI ecosystem.

AIDEC Digital has outdoored the State of the Arts Business Process Outsourcing (BPO) Centre with a commitment to leveraging digital technology for economic growth, job creation and skills development.

Dubai: During the Eid Al Fitr holiday, Dubai Police received 45,845 calls through its Command and Control Centre and the 901 ...