CALL centre jobs are not dead-end occupations; they offer limitless opportunities for growth, skill development, and economic ...

Guernsey airline Aurigny has moved its call centre to Fiji, it has confirmed. The States-owned carrier said specialist ...

The bank’s in-house generative AI tool is streamlining customer service, reducing manual work and speeding up response times, improving both employee and customer experience ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and telecoms company plans to close three of its 10 UK customer service centres, it ...

AI call center technology is rapidly transforming how businesses handle customer service. In 2025, AI call center platforms are poised to dominate by providing real-time feedback, predictive ...

Sprinklr's Yogin Patel explores how AI is reshaping customer experience seamless, personalised and seamless omnichannel ...

Cape Town’s booming call centre industry is set for another big boost with the launch of a brand new facility.

A man is fighting for his life after emergency services were called to a "person on fire" in Bradford city centre.

About 2,000 jobs are to be axed at Sky as part of a shake-up of the media company’s call centres. The company, which is owned by US media giant Comcast, plans to shut three of its 10 call centres.

Scammers posed as Qatar Airways customer service to try and plunder my savings’ - Exclusive: Health worker almost robbed of ...