CALL centre jobs are not dead-end occupations; they offer limitless opportunities for growth, skill development, and economic ...

The bank’s in-house generative AI tool is streamlining customer service, reducing manual work and speeding up response times, improving both employee and customer experience ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

AI call center technology is rapidly transforming how businesses handle customer service. In 2025, AI call center platforms are poised to dominate by providing real-time feedback, predictive ...

A man is fighting for his life after emergency services were called to a "person on fire" in Bradford city centre.

Cape Town’s booming call centre industry is set for another big boost with the launch of a brand new facility.

The whole call was on a recorded line, and there were many notes with instructions for the banker to follow. He decided to ...

Contact centre operators are using AI to craft conversational experiences with basic chatbots and more advanced virtual ...

A man is fighting for his life after emergency services were called to a "person on fire" in Bradford city centre.

Chatbots have undoubtedly enhanced customer service, promising speed, efficiency and 24/7 availability. As a result, many businesses have adopted AI-driven support systems to streamline interactions ...

Find out how the maker of the world’s thinnest foldable phone is stepping up its customer service with thoughtful extras ...