Few things in life are more annoying than being told to be patient. But that’s exactly the message companies are giving to ...

Sprinklr's Yogin Patel explores how AI is reshaping customer experience seamless, personalised and seamless omnichannel ...

This is a breaking news story. Follow us on Google News, Flipboard, Apple News, Twitter, Facebook or visit The Mirror ...

Is Your Contact Centre Keeping Up with Evolving Customer Expectations? Here are the key signs that it’s time to consider a ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and ...

Karen Welsh, a health executive from Lancashire, needed to fly to Brisbane, Australia, to visit an unwell family member. But ...

Sky will reduce its headcount with its customer call centres by 2,000 as the media group moves its service further towards ...

The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to conduct their business.

Sky to axe about 2,000 call centre jobs in three locations - Call centres will be closed as more customers head online ...