Some professions may not disappear entirely, but AI will reduce the need for human input, shrinking job availability.​ ...

Employee burnout in retail contact centers isn't just a personnel issue—it's a notable business challenge threatening to eat ...

In today’s fast-paced digital marketing landscape, artificial intelligence (AI) is revolutionizing how advertisers opt ...

AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

Azercell’s Customer Support Center handled over 4 million inquiries across multiple communication channels, including phone ...

evoAI's features a hybrid architecture that leverages rule-based systems for the handling of structured interactions while deploying advanced neural networks for nuanced, human-like responses to ...

TTEC, a global leader in AI-enhanced customer experience (CX) solutions, is expanding its Cebu City operations with full-time ...

Concentrix is leveraging AI tools like GenAI for digital transformation, boosting profitability, and trading at attractive ...

ACT Wins Four Stevies for Excellence in Sales & Customer Service, Omnichannel Solutions, and Use of Data & Analytics ...

PolyAI, a global leader in voice AI agents for superhuman customer experiences, has announced the launch of its annual CX 100 ...