In today’s fast-paced digital marketing landscape, artificial intelligence (AI) is revolutionizing how advertisers opt ...

From predictive analytics to real-time customer intelligence, AI is transforming raw data into actionable strategies, helping ...

Employee burnout in retail contact centers isn't just a personnel issue—it's a notable business challenge threatening to eat ...

India], April 11: Tredence, a leading data science and AI solutions provider, today announced the launch of Tredence Customer ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

AloAi Voice Agents Automate Qualification, Scheduling, and Customer Engagement, Delivering Unmatched Operational Scale.

AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

Azercell's Customer Support Center handled over 4 million inquiries across multiple communication channels, including phone ...

MediaTek believes that embedding agentic AI into home gateways could transform customer support and reduce costs for service ...

PolyAI, a global leader in voice AI agents for superhuman customer experiences, has announced the launch of its annual CX 100 ...

TTEC, a global leader in AI-enhanced customer experience (CX) solutions, is expanding its Cebu City operations with full-time ...