The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Voiso's global platform is powered by AWS, providing a secure, scalable, and resilient environment for enterprise-grade communications.

Azercell's Customer Support Center handled over 4 million inquiries across multiple communication channels, including phone ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

TTEC, a global leader in AI-enhanced customer experience (CX) solutions, is expanding its Cebu City operations with full-time ...

Logik.ai’s CPQ technology will expand ServiceNow’s CRM portfolio and complement its service management solutions.

Concentrix is leveraging AI tools like GenAI for digital transformation, boosting profitability, and trading at attractive ...

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

With AI seamlessly integrated throughout the call journey, Zendesk for Contact Center is easier to set-up, use, and maintain.

Sustainability: As businesses increasingly focus on sustainability, call centers are also expected to adopt green practices, such as reducing energy consumption and promoting remote work to lower ...