A new study shows that background music in workplaces can harm employee mood, energy, and job performance when it doesn’t match individual needs.

For decades, brands have cultivated customer devotion not just by selling products, but by standing for something. Millions ...

By: J. N. HALM I believe that the entire customer service and customer experience discussion can be summed up in two words.

Understanding the psychology of persuasion is a game-changer in the sales world. It's more than just talking about products; ...

Color psychology is often the first layer of interaction between a business and the public.” - Darren GauntCOVINGTON, LA, UN ...

Top public relations firms understand that the psychology of brand perception is essential for businesses looking to build ...

AI isn't meant to replace human jobs, especially in customer service. It is meant to be a support system for human agents ...

Palantir achieved $1.25B FCF in FY24 with 29% revenue growth. U.S. commercial revenue soared 54%, fueled by scalable AI. See ...

The psychology of driver engagement—how people ... they’re the face of the customer experience.

The Behavioural Data Service is the first consultation service to launch from Edge Hill’s Knowledge Exchange. It forms part of a range of business and industry services the university offers, ...

As AI handles repetitive, rule-based tasks, human workers are elevated to more cognitively complex roles requiring: ...

JCB, WR Davies, and Available Car — have announced adopting Comentis’ Financial Vulnerability Assessment tool to enhance ...