Focusing on customer advocacy can sometimes feel like herding cats rather than creating a perfect work of art, but it’s a ...

The path of least resistance is always the one your customer will take. And if that path doesn’t lead through your business, ...

Your website’s design is crucial to your online presence and digital marketing strategy. A well-made website conveys pro ...

Here’s how SEO helps power a customer-first strategy, enhancing visibility and engagement across every touchpoint.

Innovation sessions, governance oversight and a clear focus on solving practical problems helped shape internal and ...

The modern customer experience is all about personalization and proactivity. Whatever their age or generation, whatever ...

Data clean rooms have become a major topic of discussion amid ongoing regulatory changes and evolving industry policies. As ...

He expects significant growth in Indias digital payment industry over the next five years, fuelled by innovations like real-time credit lines embedded in customer journeys.

Coming from a family of academicians — his father N.R. Narayana Murthy also being the founder of Infosys —, Rohan Murty’s journey from an academician to entrepreneur began in 2014 and rather ...

Storefriendly aims to improve customer service with its new technology, simplifying the reservation process with a simple interface.