A positive customer experience is fundamental to the success of any business, including B2B organizations. Qualtrics research found bad customer service could cost more than $3.7 trillion globally .

Customer experience (CX) is a leading driver of brand loyalty and organizational performance. According to NTT’s State of CX 2023 report, 92% of CEOs believe improvements in CX directly impact ...

Have you ever found yourself thinking a server, salesperson or customer service employee was especially attractive, and ...

The following are three of the more common approaches that can apply to exploring the root causes of customer experience issues: The Theory of Constraints, developed by Dr. Eliyahu Goldratt, is a ...

Customer experience covers all the touchpoints a customer has with the brand, from browsing their website to receiving the product. 3. Proactive vs. reactive .

Debt troubled broadband ISP TalkTalk today claims to have taken "another step forward" in its "mission to become the UK’s most recommended Wi-Fi provider" by ...

Outstanding Independents Summit panel provided insights and practical strategies small operators can implement today.

The Evolution of Customer Experience. Featuring Elizabeth Buchanan, President of North America, NielsenIQ, and Alex Clemente, Managing Director at Harvard Business Review Analytic Services.

Standard Group Plc HQ Office, The Standard Group Center,Mombasa Road. P.O Box 30080-00100,Nairobi, Kenya. Telephone number: 0203222111, 0719012111 ...

Standard Group Plc HQ Office, The Standard Group Center,Mombasa Road. P.O Box 30080-00100,Nairobi, Kenya. Telephone number: 0203222111, 0719012111 ...

Campaign Asia-Pacific has revealed an authoritative list of Southeast Asia's top 50 brands for consumer experience. The list was unveiled at Campaign360 in Singapore following an extensive survey and ...