However, building a winning data strategy hinges on data management ... interconnected world and a crucial lever for driving customer experience. As data volume increases, business stakeholders ...

Now, in the era of bolstered commerce strategies and economically ... more personalized customer experience. Storing customer and prospect data in a central location that is accessible across ...

Customer experience faced serious challenges during ... The key to customer success will be maintaining a strategy for covering all bases. Many of this year’s predictions include specific ...

In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is ...

Customer experience (CX) is widely ... seamless integration of channels and smart use of data. The Indegene, iON CX Council Thought Leadership Report looks at what can be done now, and over ...

What is a CDP? Customer data platforms are a core piece of the digital customer experience stack that integrate and organize customer data, manage customer profiles and in some cases provide ...

Shifting from solely physical stores to an omnichannel approach means moving away from a channel-centric strategy and instead ...

Gartner recently released its first-ever Magic Quadrant for Customer Data Platforms—a true testament to the growth and maturity of CDPs. Although that was a major milestone, CDPs have been around for ...

In line with its continued endeavours to elevate the standards of customer experience across Abu Dhabi, the Department of ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile apps, brick-and-mortar stores, and even chatbots. The challenge for ...

This CEO not only gets it, but he will represent the new way of how brands should look to build a customer experience strategy that offers transparent communication that inspires customers to ...

Digital Silk is an award-winning California digital & brand agency dedicated to growing brands online. With a team of seasoned experts, Digital Silk delivers exceptional digital experiences through ...